Frequently Asked Questions

Customer Care

1. How will I be able to maintain and care for the furniture?

Dry it with a clean cloth. Don’t expose it to sun or chemicals in order to keep the wood’s natural look and finish.

2. Do your pieces of furniture have a warranty?

We have our products covered by a defect guarantee whose duration varies based on the product.

3. Is it made by hand or made by a machine?

We make handcrafted furniture because it is made by skilled workers. This makes all our furniture one of a kind, detailed, and made with love.

4. What do I do if my furniture is damaged when I get it?

If it is ever broken, please notify us within 48 hours and send photos. We will repair or replace it.

5. Can I cancel my order once I have placed it?

You are able to cancel the order within 24 hours of ordering and will be refunded your money. Cancellations after that will be based on policy and will entail some charges.

6. What can I do to get to customer support?

You can contact us by email, phone, or contact form on the website. We have staff to assist you with your inquiry from Monday to Saturday.

Shipping

1. Do you deliver to all parts of the UAE?

Yes! At The Pure Wood, we offer reliable delivery across the UAE for all our wholesale solid wood furniture. Our trusted shipping partners ensure that your order arrives safely, on time, and in perfect condition, no matter where you are in the UAE.

2. How quickly are deliveries?

At The Pure Wood, we strive to process and dispatch your orders promptly. Delivery times across the UAE typically range from 3 to 7 business days, depending on the size and type of furniture. We work with trusted shipping partners to ensure your order arrives safely and on schedule.

3. Do you ship internationally for wholesale orders?

Yes! At The Pure Wood, we offer international shipping for wholesale furniture orders. Whether you are ordering from the GCC region or beyond, our logistics partners ensure that your bulk solid wood furniture is delivered safely, efficiently, and on time. Please contact us for a custom shipping quote based on your location and order size.

4. Where are your woods derived from? Are they renewable?

At The Pure Wood, we source our high-quality hardwoods from sustainably managed forests around the world. All our woods are ethically harvested and renewable, ensuring that our furniture is not only durable and elegant but also environmentally responsible. We are committed to providing premium solid wood furniture while supporting sustainable forestry practices.

5. Will I be able to track my order after purchase?

Yes! At The Pure Wood, once your order is processed and dispatched, you will receive a tracking number via email. This allows you to monitor your order’s progress and stay updated until your wholesale furniture arrives safely at your location anywhere in the UAE.

SALES RESOURCES

1. What are the available payment methods?

You can pay with major credit or debit cards, PayPal, and safe online payments for easy one-click safe checkout.

2. Do you accept bulk orders for wholesales?

Yes! We offer bulk orders to restaurants, hotels, offices, etc. You can call us and request a quotation directly.

3. Do you offer trade discounts or volume-based pricing?

Yes, we offer tiered pricing and discounts based on order volume and repeat business. Contact us for a custom quote or trade partnership details.